FAQs
Have a question? You’re likely not the first. We’ve gathered the most common inquiries from our community to help you get the information you need, instantly. From shipping timelines to return & exchanges, we’ve got you covered.
Shipping and Delivery
What are the shipping rates and delivery times?
Enjoy free standard shipping on all orders over $55 CAD / $40 USD!
For purchases under $55 CAD / $40 USD, our flat rates are:
- Canada: $7 CAD Standard (5-8 Business Days) | $15 CAD Express (1-2 Business Days)
- United States: $8 USD Standard (5-8 Business Days) | $11 USD Express (3-5 Business Days)
Where does Ori Ritual ship?
We ship across Canada and the United States, including Hawaii, Puerto Rico, and Guam.
Do you offer order pickup?
Local pickup is currently unavailable.
Will I be charged customs duties or tariffs?
No for All Canadian Orders: All Canadian orders are fulfilled out of our Toronto facility, ensuring a seamless delivery with zero customs duties or import fees. We handle all customs paperwork and fees, so you won’t pay extra at delivery.
While new customs procedures may cause minor, temporary border delays, most shipments will still arrive within our standard timeframe.
What happens if my order is returned to sender?
Missed delivery? If a package is returned to us due to reasons not caused by Ori Ritual, we charge a fee to reship it. Original shipping costs cannot be refunded.
Orders
How do I track my order?
Orders are processed within 48 hours. Once shipped, you'll receive an email with your tracking link. Final delivery times are managed by the courier.
Can I change or cancel my order?
Orders cannot be changed once placed.
Wrong delivery address? Email info@oriritual.com immediately. We’ll try our best to intercept it, but changes are not guaranteed before shipment.
Orders can only be canceled before they ship. Please email info@oriritual.com right away. Cancellation is not guaranteed before packing and shipping.
How do I report a problem with my order?
If something is wrong with your order, email info@oriritual.com and our team will gladly help. To help us file a courier claim, please keep the original shipping box, packaging, and invoice. Please note that courier claims can take up to 6-8 business days to resolve.
What if my package is held at U.S. customs?
U.S. orders may face temporary delays if selected for standard customs inspections, which are beyond our control.
Returns & Exchanges
Which items are eligible for return?
Product Condition: To be eligible for a return, items must be in their original, resalable condition—completely unopened, unused, sealed, and in their original packaging. We are unable to accept returns on opened or used products.
Return Fees & Shipping: If we find that your returned items are defective, we will gladly cover the return shipping cost to you by issuing a shipping label for you. A flat return shipping fee of $8.00 CAD (or $6.00 USD for US orders) applies to all returns for unwanted item and will be deducted from your final refund. Please note that original shipping fees are non-refundable once tracking information has been generated.
What is your return window?
Returns must be requested within 30 days of shipping.
Clearance and final sale items cannot be returned.
Do you offer exchanges?
We currently do not offer exchanges. If you need a different item, please return your original purchase and place a new order.
How do I start a return?
To start, request your return by sending us an email via info@oriritual.com
- Inspection: All items are inspected upon arrival.
- Important: Returns with broken or tampered seals will be rejected, and you will be responsible for the cost of shipping the items back to you.
What should I do if my product is defective or damaged?
If you have experienced a product issue, please email us at info@oriritual.com as soon as possible.
What we need to process your claim:
- Product Issues: Your order number and clear photographic evidence or documentation.
- Damaged Shipments: Please keep all original packaging exactly as it arrived, as the shipping carrier may require an inspection.
Please note that claims cannot proceed without proper documentation. Our team reviews every case on an individual basis to provide a fair resolution.
What should I do if I experience an allergic reaction to a product?
Please read the product ingredients and exercise with caution before consuming. We are sorry but we are unable to offer refunds or returns if you suspect the items caused an allergic reaction or adverse skin condition.
What is your Fraud & Order Security policy?
To protect our community, we enforce a zero-tolerance fraud policy. Suspected fraud may result in:
- Account Bans: Blocking future purchases from the associated email or address.
- Order Holds: Pausing fulfillment until valid documentation is provided.
- Reporting: Escalating suspected activity to the relevant financial institution.