Refund policy

Product Condition: To be eligible for a return, items must be in their original, resalable condition—completely unopened, unused, sealed, and in their original packaging. We are unable to accept returns on opened or used products.

Return Fees & Shipping: If we find that your returned items are defective, we will gladly cover the return shipping cost to you by issuing a shipping label for you. A flat return shipping fee of $8.00 CAD (or $6.00 USD for US orders) applies to all returns for unwanted item and will be deducted from your final refund. Please note that original shipping fees are non-refundable once tracking information has been generated.

Returns must be requested within 30 days of shipping.

Clearance and final sale items cannot be returned.

We currently do not offer exchanges. If you need a different item, please return your original purchase and place a new order.

To start, request your return by sending us an email via info@oriritual.com

  • Inspection: All items are inspected upon arrival.
  • Important: Returns with broken or tampered seals will be rejected, and you will be responsible for the cost of shipping the items back to you.

If you have experienced a product issue, please email us at info@oriritual.com as soon as possible.

What we need to process your claim:

  • Product Issues: Your order number and clear photographic evidence or documentation.
  • Damaged Shipments: Please keep all original packaging exactly as it arrived, as the shipping carrier may require an inspection.

Please note that claims cannot proceed without proper documentation. Our team reviews every case on an individual basis to provide a fair resolution.

Please read the product ingredients and exercise with caution before consuming. We are sorry but we are unable to offer refunds or returns if you suspect the items caused an allergic reaction or adverse skin condition.

To protect our community, we enforce a zero-tolerance fraud policy. Suspected fraud may result in:

  • Account Bans: Blocking future purchases from the associated email or address.
  • Order Holds: Pausing fulfillment until valid documentation is provided.
  • Reporting: Escalating suspected activity to the relevant financial institution.